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Response Issues

Doe gave me a wrong answer:
  • Rephrase your question with more specifics. Add time ranges, filters, or context.
  • Check your data. Ask “How did you calculate that?” to see Doe’s methodology.
  • Provide corrections. Say “That’s not quite right. [Explain what you expected]” and Doe will try again.
  • Ground the response. Say “Based ONLY on the data in this file” to prevent assumptions.
Doe doesn’t understand my question:
  • Be more specific. Instead of “How are we doing?”, try “Show me Q3 2024 sales vs Q3 2023”.
  • Use simple language. Avoid jargon or acronyms without defining them first.
  • Break it down. Ask one thing at a time instead of multiple questions at once.
  • Show an example. “Format the results like this: [example]”
Results look wrong:
  • Sanity check the numbers. Do they make sense given what you know?
  • Ask for the methodology. “How did you calculate this?”
  • Check for data issues. “Are there any problems with this dataset?”
  • Try a different approach. Rephrase your question with different filters or constraints.
Doe seems confused:
  • You’re in a long conversation. Start a new chat for a fresh context.
  • You changed topics mid-conversation. Say “Let’s start fresh. Ignore previous context.”
  • You’re building on a mistake. Go back and correct the earlier error before continuing.
  • Reset explicitly. “Start over with this question: [new question]“

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Integration Troubleshooting

Doe can’t find my data:
  • Check your connection. Go to Settings → Connectors. Look for warnings or expired connections.
  • Reconnect the service. Click Disconnect, then Connect again. Re-authorize access.
  • Verify permissions. You can only access data you have permissions for (e.g., your own Gmail, not the whole org).
  • Name your files clearly. If you uploaded multiple files, use @mentions to specify which one.
Connection failed - OAuth error:
  • Ensure you have admin permissions for the service
  • Check that popup blockers didn’t prevent authorization
  • Try disconnecting and reconnecting
  • Try a different browser
No data returned:
  • Verify the service has data matching your query
  • Check connection status in Settings → Connectors
  • Ensure you have access to the requested data
  • Try a simpler query to test the connection
API key connection issues:
  • Verify API key is still valid in the service’s dashboard
  • Check you provided all required fields (project ID, URL, etc.)
  • Ensure API key has read permissions
  • Regenerate the API key if necessary
Integration connection expired:
  • OAuth tokens expire after 30-90 days depending on the service
  • Go to Settings → Connectors → Find the service → Click Reconnect → Re-authorize
  • Some services send renewal reminders. Enable those notifications.

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Performance & Errors

This is taking too long:
  • Expected timing: Simple queries (5-15 seconds), multi-source queries (30-60 seconds), complex analysis (1-3 minutes)
  • Large files (over 20 MB) take longer to process
  • First-time use of an integration needs setup time
  • Watch the activity panel to see what Doe is doing
  • Click Stop if it seems stuck, then rephrase
File won’t upload:
  • Check file size. Files must be under 50 MB.
  • Check file format. Supported: PDF, DOCX, XLSX, CSV, TXT, PNG, JPG.
  • Try a different browser. Some browsers have stricter upload limits.
  • Split large files. For files over 50 MB, split into smaller chunks.
Activity panel shows an error:
  • Doe usually recovers. Check the final answer first before worrying about errors.
  • If the answer seems incomplete, mention what’s missing and Doe will try again.
  • For integration errors, check Settings → Connectors for connection issues.
  • For code errors, tell Doe what columns or data your file actually has.

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Access & Account

Can’t access features:
  • Check your role. Members have limited access vs Admins. Go to Settings → Team to see your role.
  • Check organization settings. Some features require admin approval or specific plans.
  • Upgrade your plan. Some features are only available on Pro or Enterprise.
Can’t share a chat:
  • Check permissions. Only Admins and Managers can share chats organization-wide.
  • Check recipient access. Recipients need access to the underlying data sources.
  • Check sharing settings. Your org may restrict external sharing.
Email notifications not working:
  • Check notification settings. Go to Settings → Notifications. Ensure emails are enabled.
  • Check your email address. Verify it’s correct in Settings → Profile.
  • Check spam/junk folders. Add [email protected] to your whitelist.
  • Test with a different email. Try updating to a different email address.
Chat history disappeared:
  • Check if you’re in the right account. Log out and log back in to verify.
  • Check if chat was archived. Look in the archived chats section.
  • Check if someone deleted it. Admins can delete organization chats.
  • Contact support if you can’t find important chats: [email protected]

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Getting Help

Email support: [email protected] Check status: status.doe.so (if this page exists) Community forum: doe.so/community Include in your message:
  • What you were trying to do
  • What error you saw (screenshot helps)
  • What you’ve already tried